Product Feedback
Share your experience with Midooc lighting products and suggest improvements to product features, installation guidance or the information on this website.
Find your product
Browse the current lighting categories to find the product name or model you want to discuss.
Give your feedback context
- Identify the product: include its name or model and, if available, a link to the product page.
- Describe the application: explain where and how the product is used. Include relevant installation conditions and the power supply, controller or accessories involved, if known.
- Explain an issue: describe what you expected, what happened, when it occurs and the sequence of events that led to it. Do not repeat unsafe conditions or modify an installation to reproduce a fault.
- Suggest a change: describe the improvement you would like and how it would help your project.
- Add useful detail: reference the relevant specification or installation guide. If you choose to attach photos to your email, show only what is needed to explain your feedback.
Help make information easier to find
For a broken link, unclear specification or difficulty finding information, include the page address and describe what you were trying to do. For a display or navigation issue, mention your device and browser and the steps you took.
Need help with a product or project?
For an existing order, a fault, or questions about returns or warranty terms, use After-sales Support to prepare your enquiry. For product selection, samples, quotations or project requirements, visit Contact Midooc.
Before you send
Keep your message focused on the product or website. Leave out passwords, payment details, identity documents and unrelated personal information. Remove private details from screenshots and photos, and do not include confidential project files or information you do not have permission to share.
Email your feedback
Send your feedback to canc@midooc.com. Use a short subject such as “Product feedback — [model or product name]” or “Website feedback — [page name]”.
The email link opens your email app. Review your message and any attachments there before sending.